- Best in Tourism Award
- Best New Business
- Best New Product / Service of the Year
- Best Young Person in Business
- Business Growth Award
- Commitment to the Borough Award
- Customer Service Award - Hospitality
- Customer Service Award - Independent
- Customer Service Award - Multiple Retailer
- Entrepreneur of the Year Award
- Good Food Award
- Innovation, Technology & Creativity Award
- Involvement in the Community Award
- Training and Development Award
Customer Service Award Retail Sector (Independent Retailer)
Shoppers are increasingly looking for a unique shopping experience. This award recognises the independent retailer who can demonstrate individuality, quality service and innovative merchandising based on a keen understanding of their customer base.
Who Should Apply?
Any independent retailer within the Borough of Coleraine. Independent retailers will be viewed as independent owners with a maximum of three stores in Northern Ireland.
How will the award be judged?
Applicants will be assessed in two stages.
Stage One: Customer Service Award Retail Sector (Independent Retailer) Written submission due by 5pm on Thursday 31st March 2011 to Coleraine Borough Business Awards, Coleraine Borough Chamber, 2 Abbey Street, Coleraine, BT52 1DS.
- Provide an outline of your business. Who is your customer base and what makes your business special (max 500 words)
- Describe your customer care plan and detail how you train and support staff to deliver excellent customer service (max 500 words)
Stage Two: This category will also be judged by Mystery Shoppers who will assess:
- First Impressions.
- Acknowledgement and Greeting.
- Customer Care.
- General Interaction with the Customer.
- Meeting/Exceeding Customer.
- Expectations.
- General Retail Standards.
- Store Services
Mystery shopping visits will be conducted during April 2011
Award Sponsor: Coleraine Town Partnership Ltd
CTP Ltd has been operating since 1998 in conjunction with all town centre stakeholders to ensure that Coleraine remains the 'Capital of the Causeway Coast' through sound town management best practice principles.
CTP Ltd recognises the value that a strong independent retail sector brings to the vitality and viability of Coleraine town centre by providing the unique retail offer that makes Coleraine a renowned shopping destination. The Partnership through its close links with the Coleraine Borough Chamber is delighted to be associated with the Coleraine Borough Business Awards which is a valuable exercise in sustaining and improving business standards making Coleraine a great place to live, work and invest.
